You may return most new, uninstalled items sold and shipped by Randy’s Ring & Pinion, Inc. (RRP) within 30 days of receiving Return Goods Authorization (RGA). Prior to returning any items, please fill out and submit our RGA Form
to be issued a Call Tag or Returned Goods Authorization (RGA). Items returned without a prior Call Tag or Returned Goods Authorization may be refused by RRP. Some items sold by RRP are not eligible for return.
To obtain return authorization for items purchased from Randy's Ring & Pinion, please fill out and submit our RGA Form
online or print and fax it to our Customer Service fax line at 425-355-4164. If you cannot remember who assisted you, call Customer Support for assistance at 1-800-347-1188 extension 5774.
To obtain return authorization for items purchased using our website, please call our Web Orders Sales Representative at 1-800-347-1188 extension 5517.
Many new, uninstalled items returned to us will be subject to a Restocking Fee
, depending upon the reason for the return. Restocking fees are imposed for returns which are not caused by RRP or shipper (e.g., you changed your mind or you ordered the wrong part). Restocking fees are not imposed for returns caused by RRP or our shipper (e.g., we shipped you a different part than what you ordered or your order was damaged during shipping). Restocking fees can be 15% or more, depending on the elapsed time between shipment and return.
Return of products for warranty must be pre-approved by our Customer Service department. Approval for return is evident by issuance of a Call Tag or Returned Goods Authorization.
For all returns (excluding warranties), items shall be returned in their original packaging.
You may not cancel any order after the order has shipped. In addition, special orders for items not normally stocked by RRP cannot be canceled once submitted. To cancel an order for a stocked item that has not yet shipped, please contact our Customer Service department at 1-800-347-1188 extension 5774 to determine if order cancellation can be processed. Cancelled orders may be subject to a processing fee.
Any applicable refunds for cancelled or returned items will be processed as quickly as possible. However, actual refund timing and amounts will vary depending upon the specific situation. For returned items, the refund will depend upon the condition of the returned product when it is received by RRP; in some cases, a restocking fee and/or processing fee will be applied against any refund as well. Refunds for Warranty returns will be dependent upon the approval by the product manufacturer of all warranty claims, as well as the payment arrangement to Randy’s Ring & Pinion for such approved claims.